Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Also, it is your responsibility to cover shipping charges for sending the item to you. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Returned items that do not arrive in the condition described above are subject to a 10% restocking fee, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable.
How Refunds are Processed
Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded with a check after sufficient time has passed for your original check to completely clear through the banking system.
How to Return an Item
To return an item, the customer must first contact their salesperson and let them know you are intending to return the item. The instrument must then be packed up in its original carton, with all accessories and paperwork included in the original shipment and shipped via a common carrier to us with full insurance. Remember, you are now the responsible party of the package and are taking full responsibility for the item in case of damage or loss. If the item is damaged while in transit, we will notify you, but you must file a claim with your preferred shipper. Once the item is back and we have determined it to be in its original condition, we will issue a full credit, less shipping charges. If the item is not in its original condition, or is returned after the normal evaluation period has expired, restocking fees and other charges may apply at our discretion.
Order and Layaway Deposits
All deposits placed on special orders and/or layaways are non-refundable. If you are unsatisfied with your special order, we will work with the manufacturer to replace the item or we may be able to transfer your deposit toward another purchase.
